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| Customer Service is alive and well in PA!; Heritage Acres | |
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| Tweet Topic Started: Jan 13 2008, 10:32 AM (1,005 Views) | |
| heineken | Jan 13 2008, 10:32 AM Post #1 |
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Off visiting Candy Cave, be right back.
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Spent all days (and much of the night) at Heritage Acres yesterday. I was so impressed with the staff, the owner and the free food! Show was huge and ran well, it was a long day but no one lost their patience or their tempers. I was just so impressed with the whole day. AND they had the Packer's game on in the lounge!!! Woot! |
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| Ethan & Ella's Mom | Jan 13 2008, 10:35 AM Post #2 |
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Off visiting Candy Cave, be right back.
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You don't even want me to go there. |
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| Deleted User | Jan 13 2008, 02:52 PM Post #3 |
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Deleted User
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I was so jealous, I wanted to play football in the snow! |
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| Frisbee32 | Jan 13 2008, 04:45 PM Post #4 |
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We're on a bridge, Chaaaaaaaaarlie!
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| Silver Bells | Jan 13 2008, 07:37 PM Post #5 |
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Magical Leopluridon
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Oh go go go ... WTF? :lol: |
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| bronson | Jan 13 2008, 07:57 PM Post #6 |
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Off visiting Candy Cave, be right back.
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| Ethan & Ella's Mom | Jan 14 2008, 05:33 AM Post #7 |
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Off visiting Candy Cave, be right back.
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Let's just say it involves not so professional business practices along with interesting emails and voicemails. |
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| heineken | Jan 14 2008, 06:54 AM Post #8 |
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Off visiting Candy Cave, be right back.
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E&E, I don't doubt what you say but the show on Saturday could have been a really miserable experience and it wasn't... |
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| Ethan & Ella's Mom | Jan 14 2008, 07:27 AM Post #9 |
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Off visiting Candy Cave, be right back.
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I don't doubt that. I know HA takes care of those that attend their shows, I just refuse to give him any of my horse show business due to the reasons I mentioned. |
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| heineken | Jan 14 2008, 08:41 AM Post #10 |
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Off visiting Candy Cave, be right back.
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And I'm headed to Swan Lake this weekend which may also be a customer service nightmare
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| Ontherun | Jan 14 2008, 09:06 AM Post #11 |
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Shunnnnn the unbeliever. Shunnnnnnnnnnnnnnnn.
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H-glad you experienced great customer service. I have a friend who attended (grandchild showed) and she commented about the huge number of horses (she thought the numbers were close to 200)attending. I agree, it could have been a nightmare. I have not shown there since the mid-90's, but I have never had a problem. I have had problems at SL-but only minor. I prefer to fly under the radar whenever possible.
As EE stated, I have heard about the lack of professionalism attached to HA, and have also witnessed some things at other horseshows involving HA, but I am glad you had a good experience. Are the jumps still bland?
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| heineken | Jan 14 2008, 09:20 AM Post #12 |
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Off visiting Candy Cave, be right back.
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Jumps inside were anything but bland, lots of fill and lots of flowers and lots of stops(not my brave boy though I wish they had backed him off a bit). Was really crowded. My guess is with the economy less people are headed to FL and with the weather the barns that usually take a break haven't had to so therefore BIG HUGE numbers at HA. Swan Lake will be more of the same I'm sure. |
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| elle T | Jan 14 2008, 09:20 AM Post #13 |
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We're on a bridge, Chaaaaaaaaarlie!
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It is so interesting to hear everyone's experiences and opinions... I am hoping to start showing again in the area this spring, so it is good to hear all of the different opinions. |
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| Ethan & Ella's Mom | Jan 14 2008, 09:48 AM Post #14 |
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Off visiting Candy Cave, be right back.
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The total entries he listed in his email was 142 which is still a whole lot of horses for a one day show. How did the lines ride, they are typically set on an 11 1/2 stride which makes it tough for those with step. I prefer Halycon over Heritage any day. I hope to take Ms. Ella there to do leadline once spring arrives. |
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| heineken | Jan 14 2008, 09:55 AM Post #15 |
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Off visiting Candy Cave, be right back.
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lines rode forward for my guy and were ads for most horses so i will say they were 12 ft. |
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but I am glad you had a good experience. Are the jumps still bland?
12:22 PM Jul 11