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Customer Service is alive and well in PA!; Heritage Acres
Topic Started: Jan 13 2008, 10:32 AM (1,007 Views)
heineken
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Spent all days (and much of the night) at Heritage Acres yesterday. I was so impressed with the staff, the owner and the free food! Show was huge and ran well, it was a long day but no one lost their patience or their tempers. I was just so impressed with the whole day. AND they had the Packer's game on in the lounge!!! Woot!
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Ethan & Ella's Mom
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You don't even want me to go there.
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Deleted User
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I was so jealous, I wanted to play football in the snow!
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Frisbee32
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We're on a bridge, Chaaaaaaaaarlie!
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Quote:
 
You don't even want me to go there.



:brickwall: :teehee: :argh: :psycho: :nyah: :spew:
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Silver Bells
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Magical Leopluridon
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Oh go go go ... WTF? :lol:
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bronson
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Ethan & Ella's Mom
Jan 13 2008, 10:35 AM
You don't even want me to go there.

:teehee: :teehee:
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Ethan & Ella's Mom
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Let's just say it involves not so professional business practices along with interesting emails and voicemails.
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heineken
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E&E, I don't doubt what you say but the show on Saturday could have been a really miserable experience and it wasn't...
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Ethan & Ella's Mom
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I don't doubt that. I know HA takes care of those that attend their shows, I just refuse to give him any of my horse show business due to the reasons I mentioned.
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heineken
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And I'm headed to Swan Lake this weekend which may also be a customer service nightmare ;)
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Ontherun
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Shunnnnn the unbeliever. Shunnnnnnnnnnnnnnnn.
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H-glad you experienced great customer service. I have a friend who attended (grandchild showed) and she commented about the huge number of horses (she thought the numbers were close to 200)attending. I agree, it could have been a nightmare. I have not shown there since the mid-90's, but I have never had a problem. I have had problems at SL-but only minor. I prefer to fly under the radar whenever possible. ;)
As EE stated, I have heard about the lack of professionalism attached to HA, and have also witnessed some things at other horseshows involving HA, :huh: but I am glad you had a good experience. Are the jumps still bland?
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heineken
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Jumps inside were anything but bland, lots of fill and lots of flowers and lots of stops(not my brave boy though I wish they had backed him off a bit).

Was really crowded. My guess is with the economy less people are headed to FL and with the weather the barns that usually take a break haven't had to so therefore BIG HUGE numbers at HA. Swan Lake will be more of the same I'm sure.
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elle T
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It is so interesting to hear everyone's experiences and opinions... I am hoping to start showing again in the area this spring, so it is good to hear all of the different opinions.
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Ethan & Ella's Mom
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The total entries he listed in his email was 142 which is still a whole lot of horses for a one day show.

How did the lines ride, they are typically set on an 11 1/2 stride which makes it tough for those with step.

I prefer Halycon over Heritage any day. I hope to take Ms. Ella there to do leadline once spring arrives.
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heineken
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lines rode forward for my guy and were ads for most horses so i will say they were 12 ft.
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