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OMG nuby cup mold
Topic Started: Apr 29 2007, 08:28 AM (573 Views)
scubamom
Addict
this was the response i got today:



"Dear Heather:



Thank you for making us aware of your concern. We ask that you please return the vavles to us so that we may perform any necessary testing and analysis. Upon their return, we will gladly send you replacement valves. Our return address is listed below.



We have notified our Engineering and Quality Assurance departments, and they have asked that I assure you that this matter will be thoroughly researched.



We apologize for any inconvenience this has caused you, and please feel free to contact us if we may be of further assistance.



Best regards,

Kimberleigh Holloway"






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scubamom
Addict
here is my reply

"Hi Kimberleigh,

Thank you for the speedy response to my email.
I would have gladly returned the valves to you but they were thrown in the garbage yesterday after the pictures were taken. However i do not want replacement ones anyhow, as i have no intention of ever using your product again, as i will not risk my child drinking from a gunk/mold infested valve. I am disgusted that it happened in the first place and i will not risk a recurrence.

I posted my pictures on a mothering site I frequent and 2 other mothers so far checked their valves to discover the same.

I am glad the matter is being looked into, and I and the mothers on my board look forward to hearing the results of your research.


Heather"



what do you think, should i have said more????? i embellished a little on the 2 other moms bit but oh well LOL
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melisa
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Administrator
Admin
I think that was a great reply back. I hate when companies ... after seeing pics... still want you to mail them the fu%king proof. Excuse my language... but it makes me mad. Not much in the way of customer service there. They should have been throwing free goods at you left right and center imo. Maybe they want the valves in their procession... so if your child got sick you dont have the evidence to sue them... just a thought... I am rambling now... so I will stop.
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